If you have a question that did not get addressed, please feel free to send me an email at freshlineillustration [!at] hotmail.com.
PROCESSING TIME & SHIPPING TIME – For details, see individual items.
CUSTOMS AND DUTIES FEES Buyers are responsible for any customs or duties fees that may apply. Sellers aren’t responsible for delays due to customs.
I always ship to the address on the invoice. Please make sure this is the correct address. The shipping price includes all of the fees necessary to send your package. I take care of each package with loving care so that it will reach you in pristine condition. I ship USPS mail.
Any questions about your order? Please email me:freshlineillustration [!at] hotmail.com
Refunds and Exchanges:
I ACCEPT CANCELLATIONS: Just contact me within 24 hours of purchase.
I DON’T ACCEPT RETURNS OR EXCHANGES – but please contact me if you have any problems with your orders.
QUESTIONS ABOUT YOUR ORDER? Please email me (firstname.lastname@example.org) if you have any problems with your order.
Please understand that the monitor colors may vary. I try my best to insure the colors you see on your monitor are the colors on the art that you will receive.
– To communicate with you about your order
– To fulfill your order
– For legal reasons (paying taxes)
CUSTOM AND PERSONALIZED ORDERS I accept custom orders. Please message me for more information.
All illustrations copyrighted by © Colleen Johnson of Freshline Illustration & Design © Purchase of art does not entitle buyer to reproduction rights for selling of file/artwork. Printing is for personal use only. Copyright is not transferable with this sale. FOR PERSONAL USE ONLY. Not for resale or uploading to the internet. All rights reserved. By purchasing you agree and are bound by this copyright agreement and my shop policies.
Personal use only. You may not redistribute, resell, gift, share, lend or re-sell any of the materials in their original form or alter the file.
WHOLESALE AVAILABILITY I offer wholesale. Please message me for more information.
GIFT WRAPPING AND PACKAGING I offer gift wrapping for an additional charge. Please message me for more information and pricing.
Additional Polices: Please use products under supervision, small parts may be present. Always inspect your items before use. Do not allow child or pets to sleep with products. Buyer assumes all responsibility for the use and care of products.
1. Do you accept custom orders?I love custom orders and they are always welcome! Feel free to contact me if you have a custom project in mind for stationery, an art print or series of prints, invitations, ring pillows and much more! I accept wedding projects & graphic design projects as well!
2. Do you offer rush orders? Yes. Please email me for rush order information. I can ship a rush delivery via FEDEX too!
3. Do you design logos or other marketing materials for businesses? Yes. I take on several projects a year designing logos & other materials for businesses. Please email me at: freshlineillustration [!at] hotmail.com for a custom quote.
4. Do you design other pieces for weddings (favor tags, invitations, tags, stamps, posters, seating charts, etc.)? Yes. Please feel free to email me with any ideas. I love working on wedding items & would be happy to help you with your custom project.